Temporary Closure of Emergency Services and Virtual ER at Dr. Y.K. Jeon Kittiwake Health Centre
Newfoundland and Labrador Health Services is currently experiencing a temporary staffing shortage at Dr. Y.K. Jeon Kittiwake Health Centre in New-Wes-Valley. See below for times when the ER will be open to regular services, open with Virtual ER and when it will be temporarily closed.
| DATE | STATUS/TIME |
| Thursday, June 8 to Sunday, June 11 | TEMPORARY CLOSURE |
| Monday, June 12 | TEMPORARY CLOSURE ending 8:00 a.m.
OPEN with Virtual ER – Physician available virtually starting at 8:00 a.m. |
| Tuesday, June 13 | OPEN with Virtual ER – Physician available virtually ending at 2:00 p.m.
TEMPORARY CLOSURE starting at 2:00 p.m. |
| Wednesday, June 14 – Thursday, June 15 | TEMPORARY CLOSURE |
When a Virtual ER is operating, residents can proceed to the ER at Dr. Y.K. Jeon Kittiwake Health Centre as usual. There will be a health-care professional onsite, as well as a physician by video.
During the period of temporary closure, residents requiring emergency services are advised to call 911 or proceed to the nearest emergency room at James Paton Memorial Regional Health Centre in Gander.
If you are unsure whether you or a loved one should go to an emergency department, please call the NL HealthLine at 811 to speak with a registered nurse 24 hours, seven days a week. The HealthLine also has a nurse practitioner (NP) virtual care service that can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. Please note that, appointments to see the 811 NP can usually be accommodated within three days. If you are experiencing a mental health crisis, please call the NL HealthLine at 811.
Health Hub
Newfoundland and Labrador Health Services’ Health Hub is available to ALL residents of Central Newfoundland who have non-emergent medical issues, who do not have a family physician or whose family physician is not available. Health Hub clinics are open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 12:00 p.m. to 6:00 p.m. To reach the Health Hub, please call the Gander Medical Clinic at 709-381-0112 or 709-381-0338 or the Killick Clinic in Grand Falls-Windsor at 709-292-8404. Patients should expect an increase in wait times for both in person and virtual appointments at Health Hub sites.
Newfoundland and Labrador Health Services continues its efforts to recruit both physicians and health-care providers. We thank the public for their understanding as we continue to focus on providing safe and quality care for the residents of the central region.
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