Virtual Emergency Services at Bonne Bay Health Centre

Newfoundland and Labrador (NL) Health Services is experiencing a temporary change of service at the Bonne Bay Health Centre in Norris Point due to human resources challenges. On-site emergency services for this site will be supported through a Virtual ER physician on:

• Thursday, October 19, 2023, from 1:00 p.m. to 7:00 p.m.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to their nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine.

When a Virtual ER is operating, residents can proceed to Bonne Bay Health Centre where there will be a health-care provider available to support patient care on-site and assist with virtual care. In many respects, a Virtual ER operates the same as a traditional Emergency Room.

• A patient requiring emergency health services would present to the health centre.
• The patient will be seen and assessed by a registered nurse (RN) and/or nurse practitioner (NP).
• The patient will be assessed by a physician virtually and managed with the support of the team on the ground.
• As required, patients would be transported to the nearest hospital to further manage their needs.

811 HealthLine is available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments which can usually be accommodated within three days);
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/  

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for people of the Bonne Bay area.

-30-