Skip to main content


Back to all news

UPDATED: Temporary Virtual ER at Notre Dame Bay Memorial Health Centre

Service Closures & UpdatesCentral
Posted: March 29, 2024

March 29, 2024: Newfoundland and Labrador (NL) Health Services advises the public of the following temporary changes to emergency services at Notre Dame Bay Memorial Health Centre in Twillingate due to human resources challenges. On-site emergency services will be supported through at Virtual ER physician from:

  • Friday, March 29 at 6:00 p.m. until Saturday, March 30 at 8:00 a.m.
  • Saturday, March 30 at 6:00 p.m. until Sunday, March 31 at 8:00 a.m.
  • Sunday, March 31 at 6:00 p.m. until Monday, April 1 at 8:00 a.m. 

When a Virtual ER is operating, residents can proceed to the ER at Notre Dame Bay Memorial Health Centre as usual. There will be a health-care professional onsite, as well as a physician or nurse practitioner (NP) by video. For more on Virtual ERs, please visit our website.

If you are unsure whether you or a loved one should go to an emergency department, please call the NL HealthLine at 811 to speak with a registered nurse 24 hours, seven days a week. The HealthLine also has a nurse practitioner (NP) virtual care service that can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. Please note that, appointments to see the 811 NP can usually be accommodated within three days. If you are experiencing a mental health crisis, please call the NL HealthLine at 811.

Health Hub
Newfoundland and Labrador Health Services’ Health Hub is available to ALL residents of Central Newfoundland who have non-emergent medical issues, who do not have a family physician or whose family physician is not available. Health Hub clinics are open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 12:00 p.m. to 6:00 p.m. To reach the Health Hub, please call the Gander Medical Clinic at 709-381-0112 or 709-381-0338 or the Killick Clinic in Clinic in Grand Falls-Windsor at 709-292-8404. Patients should expect an increase in wait times for both in person and virtual appointments at Health Hub sites.

For more information on Health Hubs, please visit our website.

811 HealthLine is available 24/7 to provide:

  • medical advice (including virtual nurse practitioner appointments which can usually be accommodated within three days);
  • health information; and
  • support in a mental health crisis.

For more information, please visit:

For the most up-to-date information on temporary service closures throughout the province, please visit:

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for people of the Notre Dame Bay area.


Back to all news