Update: Temporary Closure of Emergency Services and Virtual ER Availability at Dr. Y. K. Jeon Kittiwake Health Centre

Newfoundland and Labrador (NL) Health Services advises the public of an update to the availability of emergency services at Dr. Y.K. Jeon Kittiwake Health Centre in New-Wes-Valley.

Thursday, October 31

• TEMPORARY CLOSURE until Friday, November 1 at 3:00 a.m.

Friday, November 1

• Virtual ER at Friday, November 1 at 3:00 a.m. until Monday, November 4 at 8:00 a.m.

Thursday, November 7

• Virtual ER at 8:00 a.m. until Friday, November 8 at 8:00 a.m.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to their nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine.

Virtual ER: Virtual ERs help ensure emergency care coverage 24 hours per day, seven days per week to emergency departments that may experience challenges with local physician coverage. During a virtual ER, residents can proceed to the ER at Dr. Y.K. Jeon Kittiwake Health Centre as usual. There will be a health-care professional onsite, as well as a physician or nurse practitioner (NP) by video. In many respects, a Virtual ER operates the same as a traditional Emergency Room. For more on Virtual ERs, please visit our website. 

Other Information: NL Health Services’ Health Hub is available to ALL residents of Central Newfoundland who have non-emergent medical issues and do not have a family physician. Health Hub clinics are open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 12:00 p.m. to 6:00 p.m. Hours of operation are dependent on physician availability. To reach the Health Hub, please call the Gander Medical Clinic at 709-381-0112 or 709-381-0338 or the Killick Clinic in Grand Falls-Windsor at 709-292-8404. Patients should expect an increase in wait times for both in person and virtual appointments at Health Hub sites. 

811 HealthLine is available 24/7 to provide: 

• medical advice (including virtual nurse practitioner appointments which can usually be accommodated within three days); 

• health information; and 

• support in a mental health crisis. 

For more information, please visit: https://www.811healthline.ca/. 

For the most up-to-date information on temporary service closures throughout the province, please visit: https://nlhealthservices.ca/find-health-care/updates/. 

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for people of the New-Wes-Valley area. 

-30-