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NL Health Services Launches Inaugural Strategic Plan

News ReleasesProvincial
Posted: October 4, 2023

Newfoundland and Labrador (NL) Health Services today released its first strategic plan. This initial one-year strategic plan identifies the vision, mission and values that will guide NL Health Services as it continues its transition from five organizations to one provincial health authority.  

“NL Health Services’ first strategic plan introduces the organization’s vision of ‘Health and Well-Being – Every Person – Every Community.’ The provincial health authority will strive towards this vision while focusing on its core values of Innovation, Compassion, Accountability, Respect, and Excellence (I CARE) to guide its work,” said Robert Andrews, chair of NL Health Services’ Board of Trustees. “We are also pleased with the significant amount of progress the provincial health authority has made on the identified strategic priority areas within the first six months of operation.” 

Consistent with the Strategic Plan, the health authority has made progress in various program areas. Key achievements include the following: 

  • Access: Opened 200 long-term care beds, with a 99% occupancy rate for long-term care beds throughout the province. As of September 22, 2023, there were 49,330 patients rostered to 14 Family Care Teams. 
  • Our People: Since April 1, 2023, recruited approximately 170 nurses and 40 physicians. 
  • Transformation: A Health Transformation Framework has been developed and four Strategic Health Networks identified (Health of Older Adults, Emergency, Surgical Services, Primary Health Care).   
  • Quality: Developed a Quality and Learning Framework to support an inclusive culture of quality, safety, learning, accountability, cultural safety, and people-centred care. 

“A tremendous amount of work is taking place all across the organization to advance our strategic priority areas for the benefit of patients, clients and residents,” said David Diamond, CEO of NL Health Services. “Thank you to the staff, physicians and managers for coming together under a new provincial health authority to focus on priority areas to enhance health care.” 

The current inaugural strategic plan covers the first year of the current planning cycle (2023-2026). It is focused on the following priority areas: Transformation, Our People, Access, and Quality. The objectives of these priorities will be assessed by indicators to measure progress. NL Health Services will continue engagement activities to inform years two and three of the next two-year strategic plan (2024-26).  

For more information, please view the Strategic Plan on NL Health Services’ website:  


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