Update to Temporary Closure of Emergency Services and Virtual ER at Dr. Y. K. Jeon Kittiwake Health Centre
Newfoundland and Labrador Health Services is currently experiencing a temporary staffing shortage at Dr. Y.K. Jeon Kittiwake Health Centre. See below for times when the emergency room (ER) will be open to regular services, open with Virtual ER and when it will be temporarily closed.
| DATE | STATUS/TIME |
| Tuesday, July 25 | TEMPORARY CLOSURE starting at 8:00 a.m. and ending at 7:00 p.m.
OPEN starting at 7:00 p.m. |
| Wednesday, July 26 | OPEN |
| Thursday, July 27 | OPEN with Virtual ER – Physician available virtually starting at 8:00 a.m. and ending at 4:00 p.m.
OPEN starting at 4:00 p.m. |
When a Virtual ER is operating, residents can proceed to the ER at Dr. Y.K. Jeon Kittiwake Health Centre as usual. There will be a health-care professional onsite, as well as a physician by video. For more on Virtual ERs, please visit our website.
During the period of temporary closure, residents requiring emergency services are advised to call 911 or proceed to the nearest emergency room at James Paton Memorial Regional Health Centre in Gander.
If you are unsure whether you or a loved one should go to an emergency department, please call the NL HealthLine at 811 to speak with a registered nurse 24 hours, seven days a week. The HealthLine also has a nurse practitioner (NP) virtual care service that can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. Please note that, appointments to see the 811 NP can usually be accommodated within three days. If you are experiencing a mental health crisis, please call the NL HealthLine at 811.
Health Hub
Newfoundland and Labrador Health Services’ Health Hub is available to all residents of Central Newfoundland who have non-emergent medical issues, who do not have a family physician or whose family physician is not available. Health Hub clinics are open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 12:00 p.m. to 6:00 p.m. To reach the Health Hub, please call the Gander Medical Clinic at 709-381-0112 or 709-381-0338 or the Killick Clinic in Grand Falls-Windsor at 709-292-8404. Patients should expect an increase in wait times for both in person and virtual appointments at Health Hub sites. For more information on Health Hubs, please visit our website.
Newfoundland and Labrador Health Services continues its efforts to recruit both physicians and health-care providers. We thank the public for their understanding as we continue to focus on providing safe and quality care for the residents of the central zone.
For the list of temporary closures and virtual ERs in the central zone, visit our Virtual ER and Temporary ER closures page.
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