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Virtual ER Availability at Bonne Bay Health Centre

Service Closures & UpdatesPublic Service AnnouncementsWestern
Posted: May 13, 2024

Newfoundland and Labrador (NL) Health Services is experiencing a temporary change of service at the Bonne Bay Health Centre in Norris Point due to human resources challenges. On-site emergency services for this site will be supported through a Virtual ER physician on:   

  Tuesday, May 14, 2024 at 4:00 p.m. until Wednesday, May 15, 2024 at 8:00 a.m. 

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to their nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine.   

When a Virtual ER is operating, residents can proceed to Bonne Bay Health Centre where there will be a health-care provider available to support patient care on-site and assist with virtual care. In many respects, a virtual ER operates the same as a traditional Emergency Room.   

  • A patient requiring emergency health services would present to the health centre.   
  • The patient will be seen and assessed by a registered nurse (RN) and/or nurse practitioner (NP).   
  • The patient will be assessed by a physician virtually and managed with the support of the team on the ground.    
  • As required, patients would be transported to the nearest hospital to further manage their needs.   

811 HealthLine is available 24/7 to provide:   

  • medical advice (including virtual nurse practitioner appointments which can usually be accommodated within three days);   
  • health information; and    
  • support in a mental health crisis.    

For more information, please visit:    

For the most up-to-date information on temporary service closures throughout the province, please visit:    

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of the Norris Point area.   


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