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Virtual ER Availability at Rufus Guinchard Health Centre

Service Closures & UpdatesPublic Service AnnouncementsWestern
Posted: May 10, 2024

Newfoundland and Labrador (NL) Health Services is experiencing a temporary change of service at the Rufus Guinchard Health Centre in Port Saunders due to human resources challenges. On-site emergency services for this site will be supported through a Virtual ER physician on:  

Monday, May 13, 2024 from 2:00 p.m. until Tuesday, May 14, 2024 at 6:00 p.m. 

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to their nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine.  

When a Virtual ER is operating, residents can proceed to Rufus Guinchard Health Centre where there will be a health-care provider available to support patient care on-site and assist with virtual care. In many respects, a virtual ER operates the same as a traditional Emergency Room.  

  • A patient requiring emergency health services would present to the health centre.  
  • The patient will be seen and assessed by a registered nurse (RN) and/or nurse practitioner (NP).  
  • The patient will be assessed by a physician virtually and managed with the support of the team on the ground.   
  • As required, patients would be transported to the nearest hospital to further manage their needs.  

811 HealthLine is available 24/7 to provide:  

  • medical advice (including virtual nurse practitioner appointments which can usually be accommodated within three days);  
  • health information; and   
  • support in a mental health crisis.   

For more information, please visit: 

For the most up-to-date information on temporary service closures throughout the province, please visit:     

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for people of the Port Saunders area. 


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