Accreditation

NL Health Services is committed to continually improving our services. 

Accreditation is one of the best ways to regularly assess and verify that we are providing the highest quality of care for people and communities. Accreditation Canada’s (AC) programs assess organizations against standards developed by Health Standards Organization (HSO), International Standards Organization (ISO) and others. 

NL Health Services works with external peer surveyors from AC to prepare for regular reviews. These reviews examine our services, policies, procedures, facilities and leadership. Our participation in the Qmentum Global™ for Canadian Accreditation program is voluntary, and enables us to evaluate our performance transparently against national standards of excellence. It also enables us to identify opportunities to improve care and services. 

In 2025, NL Health Services began a four-year sequential accreditation cycle. This includes visits from AC surveyors at our sites across the province during each sequence to review selected programs and services.

In November 2025, following a comprehensive on-site survey, NL Health Services received “Accredited” standing with Accreditation Canada.  This marks the completion of sequence 1 in the four-year sequential accreditation journey, and is a significant step toward continuous quality improvement and excellence in patient care. This achievement reflects the dedication of our staff, physicians, and volunteers and their unwavering commitment to providing safe, high-quality care in partnership with clients, patients, residents and families.

 

What Accreditation Means for You

Accreditation is more than just a status. It is a journey of continuous improvement. Through Accreditation Canada’s Qmentum Global Program we:

• carefully review national standards to verify we meet quality and safety requirements;
• seek input and feedback from patients and families;
• identify and act on areas for improvement; and
• connect with staff and physicians to help create a better workplace and a strong culture of safety and excellence.

 

Areas Assessed

During sequence 1, the following areas were assessed against Accreditation Canada requirements for quality and safety:

• Emergency and Disaster Management
• Governance
• Leadership
• Assisted Reproductive Technology (ART) Standard for Clinical Services
• Assisted Reproductive Technology (ART) Standard for Laboratory Services
• Service Excellence – Assisted Reproductive Technology (ART) Standard for Clinical Services
• Service Excellence – Assisted Reproductive Technology (ART) Standard for Laboratory Services

 

Learn More

For more information about Accreditation Canada, please visit https://accreditation.ca/.

Download NLHS Accreditation Canada Report – Sequence 1 – 2025 report (PDF)