Wildfire Information

Conception Bay North Wildfire Information

Western Bay Medical Clinic

The Western Bay Medical Clinic is currently providing the following services on site:

• Primary health care
• Mental health and addictions (Doorways)

The clinic operates from 8:30 a.m. to 4:30 p.m., Monday to Friday, with clinical appointments available from 9:00 a.m. to 4:00 p.m. Individuals can contact the clinic at 709-598-2470 to schedule an appointment. Walk-in services are also available for mental health and addictions support.

Mental health/Primary care supports/other

• Primary health care and community navigation: Monday–Friday, 9:00 a.m. – 3:30 p.m. (Call 709-598-2470)
• Virtual and in-person mental health counselling: Monday–Friday, 9:00 a.m. – 3:30 p.m. (Call 709-945-6513)
• 811 HealthLine: 24/7 medical advice, virtual nurse practitioner appointments, and mental health crisis support (811healthline.ca)
• Bridge the Gapp: Mental health resources during emergencies (bridgethegapp.ca)

Community supports

• Eastern-Rural Zone community supports intake line:
  • 709-786-5217 (business hours)
  • 1-833-752-3558 (after hours)

Phone Line for Appointment Cancellations Due to Ongoing Wildfires

Individuals who need to cancel their appointment in the Eastern Zones due to the wildfires can call 1-844-528-1400.

• This phone line is currently available 8:00 a.m. to 4:00 p.m., Monday to Friday.
• Individuals are asked to have their MCP card and their appointment letter available when they call, if possible.
• Individuals who call the phone line will be contacted at a later date by the relevant program to reschedule their appointment.

NL Health Services continues to monitor the wildfire in Central Newfoundland. At this time there is no reduction in service for NL Health Services facilities within the Central Zone and operations continue.

If you’re feeling overwhelmed, anxious, or unsure — you’re not alone.

Stress and emotional reactions are normal during disasters like wildfires. You may feel numb, restless, tearful or just “not yourself.” Children can also have trouble with uncertainty. These are all valid responses to a traumatic event. 

Here’s how you can access support: 

📞 811 Mental Health and Addictions Line – Urgent mental health, substance use and addictions support and support in a mental health crisis 24/7.
📱 Lifewise Warm Line – 1-855-753-2560 | Peer support from those who understand.
📞 Bridge the Gapp – bridgethegapp.ca | Mental health resources and supports.
📞 211 NL – www.nl.211.ca | If you need help with food, emergency funding, transportation, or housing — your basic needs matter just as much as your emotional ones. 

📱 Kids Help Phone – Call 1-800-668-6868 | Youth can text 686868 | Adults can text 741741 | Online message KidsHelpPhone.ca

We acknowledge the impact this crisis can have on our staff, first responders and community partners as well:

📞 LifeWise First Responder Warmline – 1-709-237-4180 | Support for First Responders by First Responders trained in Peer Support. Available 12 hours a day, 7 days a week.

Service changes and updates

For service changes/updates and changes to NL Health Services’ facility operations:

• News Centre: https://nlhealthservices.ca/news-centre/   
• Service Updates: https://nlhealthservices.ca/service-updates/ 

Government links

For the latest information on wildfires in Newfoundland and Labrador, please visit the provincial government webpages NL Active Wildfire Dashboard and www.gov.nl.ca/alerts. 

Public advisories

• September 3, 2025: Services to Resume at Western Bay Medical Clinic
• August 20, 2025: Services Impacted by Wildfires Resume at Carbonear General Hospital
• August 17, 2025: Health-care Services in St. John’s Resume Operations Impacted During Ongoing Wildfires – NLHealthServices
• August 15, 2025: Phone Line for Appointment Cancellations Due to Ongoing Wildfires – NLHealthServices
• August 10, 2025: Services to Resume at Holyrood Community Services Building