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NL Health Services’ Contingency Plan During Postal Disruption
September 29, 2025Newfoundland and Labrador (NL) Health Services has put measures in place to deliver time-sensitive correspondence as quickly as possible to its clients, physicians, employees and vendors during the postal disruption at Canada Post.
During this labour dispute, NL Health Services will make every effort to deliver payments, reports, notification of appointments and other time-sensitive correspondence as quickly as possible, with minimal interruption in service; however, some delays can be anticipated.
Client Cheques
Time-sensitive client cheques will start to be transported via courier to centralized community services buildings throughout each zone by Thursday, October 2, 2025. Clients who are expecting payments from NL Health Services should pick up their cheques at the locations and times listed below.
Clients are encouraged to receive their client cheques through Electronic Funds Transfer directly to their bank account. If they have not already arranged for this service, clients may contact their financial assessment officers to make these arrangements. This option is available for clients in the Eastern Urban/Rural, Central and Western zones only.
Client semi-monthly cheques for payment date of October 1, 2025 for the Labrador-Grenfell, Central, Eastern-Urban and Eastern-Rural zones were mailed earlier last week. If clients have not yet received their cheque, they should contact their Financial Assessment Officer to request a replacement cheque. These replacement cheques will subsequently be sent to the sites noted on the website for pickup. All October 1, 2025 client cheques for the Western zone will be available for pickup.
Clients may also call the following numbers to find out where and when cheques will be available.
- Eastern-Urban and Rural Zones – 1-833-752-4637
- Central Zone – 709-651- 6322
- Western Zone – 709-784-6039
- Labrador-Grenfell Zone – 709-897-2150 or 709-897-2334
Prescription Medications Via Mail
During the postal strike, patients throughout the province who normally receive prescription medications from NL Health Services through postal delivery will receive their prescriptions via courier. If the patient is not home at time of delivery, a notice will be left on the door including a contact number so that delivery can be re-arranged.
Patient Reports
Patient reports will be delivered to referring physicians by courier or fax, as per the usual process, with additional drop-offs, as needed.
Appointment Notices
For the most part, appointment notices have been sent out well in advance of appointments. Some program areas will advise patients by telephone of their appointments which are scheduled within a short timeframe.
Vendors
Vendors who wish to set up an electronic fund or those with questions should call their regular contact in the Accounts Payable Division.
Employee Cheques
NL Health Services’ employees who typically receive their pay cheques via postal delivery will be able to pick up their pay cheques where they work or to arrange for direct deposit.