Newfoundland and Labrador (NL) Health Services, in partnership with the Newfoundland and Labrador Statistics Agency (NLSA), has launched a province-wide Community Health Assessment (CHA) survey to better understand the health experiences and priorities of residents across Newfoundland and Labrador.

CHA surveys help NL Health Services learn more about the health needs of people in communities across the province and help ensure care is available when and where people need it.

“The voices of people living in communities matter. By participating in this survey, residents can directly influence how health care is delivered in their area,” said Tina Edmonds, vice-president of quality and learning systems (acting) with NL Health Services. “NL Health Services encourages all selected households to take part. Together, we can create a health system that better reflects the diverse needs of our communities.

The CHA will be conducted through a short survey administered to a random sample of residents digitally or by telephone. Individuals selected to take part will be contacted directly by the NLSA via telephone or mail. If you receive a letter, it will include a secure access code and instructions on how to complete the survey online. The survey takes approximately 10–15 minutes and provides important insight into how health care is accessed, experienced, and perceived across the province.

In addition to the survey, NL Health Services will be holding in-person engagement sessions in select communities throughout the summer. Details on these sessions will be posted at Engage.NLHealthServices.ca. Residents are encouraged to register on the site to stay informed about upcoming events and to participate in online engagement opportunities as part of the assessment.

Survey participation is voluntary, and all answers will be kept strictly confidential. Any results published will be reported collectively with any identifying information removed, and results will be used solely to support health planning and improve services.

If you have questions about the purpose of the assessment, please visit https://engage.nlhealthservices.ca/community-health-assessment-2025

Contingency Measures in Light of Potential Canada Post Service Disruptions

While NL Health Services is committed to broad and equitable participation across the province, potential disruptions to Canada Post services may affect the delivery of mailed survey invitation letters. Residents who have been mailed a survey invitation but have not responded may be contacted by phone and given the opportunity to complete the survey during the call or electronically using a direct survey link.

In some cases, telephone calls from the NLSA may occur before an invitation letter is received. These calls are part of the official survey process, and selected participants will be guided through the survey or provided with instructions to complete it online.

Ensuring that voices from all areas of the province are heard remains a top priority. NL Health Services values the time and insight provided by residents, recognizing that this input is essential to building a more responsive, community informed health-care system.

-30-