Newfoundland and Labrador (NL) Health Services is providing information to the public on the option to book appointments at the new Urgent Care Centre (east), located at 28 Stavanger Drive in St. John’s.

The booking option opens today, Monday, January 19, 2026, with appointments beginning on Tuesday, January 20, 2026. Moving forward, individuals will have the option to book next day appointments. Appointments open for booking at 11:00 a.m. each day. Please check back regularly as appointment times will continue to be added. Individuals can book online or by phone:

• Online: Visit the NL Health Services’ website for more information.
• Text: 1-855-709-8559
• Call: 1-855-709-8559. Note: Due to the high volume of phone calls received at the urgent care centre, individuals are encouraged to book online or via text when possible. 

Individuals can also text or call the new phone number (1-855-709-8559) to get information about the following:

• Updates once appointments are full for the day.
• If the centre is unable to see new patients due to the daily demand, the phone number and voicemail will be updated to advise patients. Before presenting to the urgent care centre, individuals may wish to call ahead.

Walk-in services also continue to be offered daily at the urgent care centre until capacity is reached.

Learn more: Urgent care and how it differs from emergency care

Urgent care bridges the gap between emergency rooms and primary care, offering a different type of care for illnesses or injuries that need quick medical attention but that are not serious enough to require an emergency room visit or immediate hospitalization.

Examples of mild to moderate conditions that are appropriate for urgent care include (but are not limited to):

• injury assessment (such as sprains, strains and minor breaks);
• skin infections, burns and cuts;
• respiratory infections with fever, cough and/or shortness of breath;
• stomach illness with nausea, vomiting and/or diarrhea; and
• urinary tract infections.

For more information about urgent care services, please visit: https://nlhealthservices.ca/servicelisting/urgent-care/.

Urgent care is not suitable for serious medical problems such as chest pain, breathing problems or stroke or stroke-like symptoms. These conditions, among others, require emergency care. To learn more about emergency care, please visit: https://nlhealthservices.ca/servicelisting/emergency-services/.

Other options for care

In person primary care at the Community Walk-In Clinic (50 Mundy Pond Road, St. John’s). Individuals can call 1-709-777-0800 or text 1-877-709-2005 to determine availability at the clinic.

Virtual primary care is available to those who do not have a family doctor or nurse practitioner through video or phone call appointments. Learn more: https://virtualcarenl.ca/virtual-primary-care/

811 HealthLine is available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments);
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

In case of emergency: If you are experiencing a medical emergency, please dial 911 or proceed to your nearest emergency department.

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