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The Provincial Health Authority Act outlines the mandate and responsibilities of NL Health Services. NL Health Services accomplishes its mandate through four lines of business, as outlined below.

Promoting Health and Well-Being

NL Health Services implements measures that promote and protect population health and help prevent disease and injury. The primary initiatives in this line of business include population health assessment, surveillance and epidemiology; growth and development in the early years; health promotion; health protection; and disease and injury prevention.

Supportive Care and Rehabilitative

NL Health Services provides broad ranging supportive care services across the continuum of care and lifespan within legislation, provincial guidelines, organizational policies, and resources. This includes the provision of residential care options, community-based support, special assistance and continuing care, home support, personal care home and nursing home care for individuals based on assessed needs. These services are provided in select locations and in some cases may be subject to clinical and/or financial assessment. There is occasionally a relationship with other Provincial Government agencies for subsidized funding to supplement programs. Supportive care promotes the safety, health and well-being of the individual by supporting the existing strengths of the individual, family and community.

The main categories within this area are listed below:

Treating Illness and Injury

NL Health Services investigates, treats, rehabilitates and cares for individuals with illness or injury. The clinical intent is to apply interventions that will reduce the severity of an illness or injury, preserve and improve the health of the individual, provide comfort measures and to educate and inform patients. Additionally, we provide care at the beginning of life (newborn care) and at the end of life (palliative care).

Services are offered throughout the province, depending on factors such as the level of care required (primary, secondary or tertiary), access to health professionals and access to appropriate facilities. Certain services are self-referred, while others require a referral from a health professional. These services are provided by multidisciplinary teams of health professionals, through a variety of inpatient and outpatient settings. The main categories within this area are listed below:

Advancing Knowledge and Transforming Health

NL Health Services is dedicated to advancing research, education and knowledge dissemination. The organization will continue to utilize evidence-based practices to transform the health system into an efficient and effective model of service that positions NL Health Services as a leading Canadian health-care organization. The main categories within this area are:

It is important to note that programs and services may fall under one or more lines of business. Provincial programs and services work collaboratively across all zones to support the delivery of integrated, high-quality health-care services. There may be further realignment of programs and services within NL Health Services Strategic Plan.

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Last updated on: March 27, 2025

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