Privacy and confidentiality statement

Your use of the Patient Relations Feedback Form is voluntary, and your answers will be kept confidential. You may exit the form at any time. If you exit the form before finishing, information may be kept for questions you have already answered. You must delete any responses to ensure they are not recorded.

This survey is compiled through Alchemer, an online survey software program hosted in Canada. For more information, visit: https://www.alchemer.com/privacy/ and https://www.alchemer.com/security/. All information accessed is stored securely a secure office and/or on a secure network belonging to NL Health Services.

NL Health Services is committed to protecting your privacy and the confidentiality of information within our custody or control. The individual responses to this form will be available to staff in the Evaluation and Patient Relations departments. Information may be shared with NL Health Services personnel as required to manage your request or concern. Combined information derived from the collection of this form, which may include program statistics and anonymous/non-identifiable quotes, may be shared with health care providers and leadership within NL Health Services, partner agencies, and the public.

Please visit the NL Health Services’ website for additional information regarding Privacy and access to information. If you have concerns about your privacy in the completion of this form, contact patient.relations@nlhealthservices.ca or privacy@nlhealthservices.ca. If individuals are unable to resolve their privacy concerns directly with NL Health Services, they may contact the Office of the Information and Privacy Commissioner.