Vision, mission and values
Vision
Health and Well-Being. Every Person. Every Community
This vision highlights the important role that residents and communities throughout the province play in promoting and achieving improvements in health and well-being. NL Health Services works collaboratively with residents, communities, and partners to achieve this vision.
Mission
Working together to improve health outcomes through an innovative, integrated and sustainable health system.
Values
The core values of NL Health Services: Innovation, Compassion, Accountability, Respect, and Excellence (I CARE) represent a guiding framework for all employees, physicians, volunteers, and leadership. Our values enhance our people and family-centred care philosophy, where the person we serve, and their family are at the heart of every decision we make and every action we take. Values influence all decision making and encourage us to strive for excellence as we support the health and well-being of the people of Newfoundland and Labrador.
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Innovation
We are creative and collaborative. We use the talent and ideas of our employees and partners in seeking solutions.
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Compassion
We are kind, caring and committed to people-centred care.
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Accountability
We are honest, transparent, responsible and serve with integrity. We build relationships based on open communication.
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Respect
We are inclusive and embrace diversity. We provide care in ways that are fair and reflective of the knowledge, values, beliefs and cultures of the people we serve.
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Excellence
We deliver safe high-quality care and measure our performance in pursuit of continuous improvement.