Hospital stays

We’re here to help make your hospital experience as comfortable as possible. Whether your stay is planned or unexpected, a little preparation can go a long way. This page is designed to walk you through what to bring, what to expect during your stay, and how to get ready to go home, so you can feel informed, supported, and at ease every step of the way.

You’ll find everything you need in three easy sections:

• Hospital admission – what to pack and what to bring on the day you arrive

• During your stay – helpful info about your room, care team, and support services

• After your stay – tips and guidance to help you prepare for a smooth transition home

Documents to bring
If you are admitted to hospital, you will need:

• Hospital card (provided upon admission if not already issued); 
• Health insurance card (if applicable); 
• Identification (e.g. driver’s license or photo ID); 
• Doctor’s referral or test results (if applicable); 
• Medications: Bring all prescribed medications in their original pharmacy containers.

 

Special instructions for non-Canadian citizens
If you are not a Canadian citizen, please bring:

• Your insurance information and any authorization numbers.
• Claim forms and any other relevant documents.

 

Non-insured services
Some hospital services may not be covered by MCP or personal health insurance. Learn more at Billing and Fees.

 

What to bring when admitted to hospital

• Personal items: eyeglasses, dentures, hearing aids, or mobility aids.
• Comfortable clothing: pajamas, slippers, robe, and casual indoor footwear.
• Medications: a list of your current medications for nursing staff to record.
• Notepad and pen: to note important instructions or information.

 

What not to bring
Large amounts of cash or valuable items (we are not responsible for lost or stolen items).

• Electronic devices, personal hair care appliances or scented products.

The Care Coordination Centre (C3) coordinates in-patient transfers between hospitals and emergency departments across Newfoundland and Labrador. It works with doctors and specialists so patients can receive the care they need as quickly and safely as possible.

Required information for admission

• Full legal name, date of birth, and health card number
• Emergency contact details and next of kin
• Insurance details (if applicable)
• Attending and family physician information

If you are requesting a private or semi-private room, inform the registration staff. Additional charges may apply.

 

Storage of valuables
Please leave valuables at home as the hospital does not provide secure storage.

 

Room assignments
Room assignments are based on availability. Requests for a private room will be accommodated where possible.

 

Out-of-province admission
If you are visiting from another province, we will complete a Declaration of Hospital form.

 

Insurance Coverage to process your health insurance. If your health card is expired, you will be billed for your stay.

Discharge planning
Your discharge from hospital begins the moment you’re admitted, especially for planned stays like surgery. If your stay is unplanned (e.g. due to an accident or sudden illness), your discharge timeline may be unclear, but your health-care team will work with you to ensure everything is in place.

 

Transportation
Confirm your transportation from the hospital the day before discharge to ensure a smooth transition.

 

What you need to know before leaving
Before discharge, make sure you understand:

• Medications: Review prescription details and ask any questions about your medications.
• Follow-up care: Know when to follow up with the doctor and any special instructions (e.g. diet, activity restrictions).
• Support services: If extra help is needed at home, the health-care team will assist with arranging home care or community support.

 

Special needs
Specialized care or equipment (e.g. home oxygen) should be arranged in advance. The health-care team will provide guidance when needed.

 

Community support
If extra support is needed, ask to speak with a social worker or discharge planner who can connect you with resources and support services in your community.

 

By following these guidelines, you can help ensure a smooth experience during your hospital visit, stay, and discharge. For further questions or specific concerns, please refer to our contact information page.