Achieving our aim

At NL Health Services, we are committed to achieving our vision and mission of improving health outcomes through a more innovative, integrated and sustainable health-care system for all people of Newfoundland and Labrador. Our progress towards this goal is guided by strategic planning, annual performance reports, and regular updates shared during our Annual General Meetings (AGMs).

In this section, you will find information on our current Strategic Plan (2024-26) and annual report highlighting our performance and accomplishments. These documents showcase our progress in key areas such as transformation, improving access to care, supporting our people, and maintaining high standards of quality.

NL Health Services’ 2024-26 Strategic Plan outlines the vision, mission and values and summarizes the strategic priorities of the provincial health authority.

On September 25, 2025, NL Health Services held its Annual General Meeting (AGM) showcasing its performance during the 2024-25 fiscal year. Presentations were made by Robert Andrews, KC, Chair of the Board of Trustees, and Dr. Pat Parfrey, CEO. Click the button below to watch the AGM.

The 2024-25 Annual Performance Report outlines the progress made during the first fiscal year of NL Health Services and its Strategic Plan 2024-26. The results highlighted in this report demonstrate the tremendous progress that NL Health Services has made towards achieving the goals and objectives within five priority areas: Transformation, Our People, Access, Quality and Health Equity.