Automated appointment notifications

Receiving electronic reminders by phone, email or text is an easy and effective way to stay on top of your appointments. We send electronic reminders for non-urgent or non-emergent in-person appointments, helping you avoid missing an important appointment. 

Electronic appointment reminders are in place for the following services: 

• Endoscopy, 
• Medical imaging, 
• Cardiac, and
• Pulmonary care services

How will this benefit you?
Our expanded automated appointment reminders will send you a reminder about your upcoming appointment so you can make any necessary preparations. It lets you confirm or cancel your appointment.

It also notifies the system if someone cancels an appointment. This creates an opening, allowing another patient to be booked in the cancelled appointment slot.

Reduce missed appointments to improve health-care access
Missed appointments have a negative impact on our health-care system, leading to longer waitlists and reduced efficiency. By minimizing missed appointments, we improve access to care and make the system more efficient.

While some missed appointments are unavoidable at times, many can be prevented. If you need to reschedule, please let us know in advance. 

Help us to update your contact information
Make sure that we have the most up-to-date contact information for you and your family. There is a dedicated phone line for you to update your contact information. Please have your MCP card on hand when you call.

Contact 1-877-336-4170, if you have:

• A new mailing address
• A new landline phone number
• A new cell phone number
• A new email address

Please make every effort to attend your scheduled appointment or cancel if you’re not able to make the appointment.

Please note: Appointments cannot be changed or cancelled at this number. If you want to cancel or reschedule an appointment, please call the number included with your appointment letter or the hospital in which your appointment will take place.

Together, these actions will help reduce the number of missed appointments across the province and improve access to health care.