CorCare

CorCare: Transforming health care

Launching on April 25, 2026, the new CorCare health information system (HIS) will modernize the health-care system in this province.

We're preparing to go live!

NL Health Services is preparing to go live with CorCare. As the organization moves through the CorCare launch period, important updates and information will be shared on this webpage.

Information related to any service changes will continue to be posted on the Service Updates webpage. For additional updates, stories and announcements, please follow NL Health Services on social media and visit the News Centre.

Services during CorCare launch period

NL Health Services has been preparing for the implementation of CorCare and has plans in place to mitigate any potential short-term impacts on services at both hospitals and community sites (e.g. family care teams or public health).

Services will continue as usual

Inpatient services, urgent/emergent services, medical imaging and non-elective hospital services will continue as usual in the days leading up and during the launch of the new CorCare system.

Emergency departments throughout the province will provide services as usual. During this transition, some services may take a little longer as our teams adjust to a new way of working. We have thoughtfully, carefully and proactively planned ahead to maintain schedules and work out flexible hours during the temporary transition period around the launch of CorCare.

For example, we are adding extra staff and additional health-care providers who have been specifically trained in the new system will be located at health-care sites to assist staff. Usual operations will continue for most clinical services.

Temporary adjustments during the transition

This phased approach creates time within the day for anticipated slowdowns as physicians and staff learn new ways of working, followed by a planned recovery period.

For example, specialty clinics and elective surgeries, such as orthopedics, ear, nose and throat (ENT) and plastic surgery, may be impacted during the launch. To put this in context, each service may only have one or two days during the entire launch period (of several weeks) when they would do one less case. Regular scheduling will resume promptly following the launch.

Patient appointments

If you have an appointment booked during this transition period, it will not be affected. No appointments have been cancelled.

Examples of this transition period include:

performing fewer elective surgeries in operating rooms and specialty clinics for approximately three weeks which is a similar approach we take to manage appointments during the summer holiday period and other slower periods;
reducing one or two appointments a day at outpatient clinics;
some services (including non-patient activities such as educational sessions and training) at community sites that provide public health, primary care and other services; however, patients will still be able to make appointments;
adding extra staff and trained super users of the new digital system in various areas such as emergency department and operating rooms;
offering virtual services in rural areas where there may be one health-care provider to help continue to provide services as usual.

Looking ahead

We ask patients and clients to please be kind and understanding as we begin using this new system. The result will be better care and better health for everyone.

Our priority remains providing quality care in a timely manner. Once implemented, CorCare will give patients one unified record accessible anywhere in the province, supporting seamless, coordinated care across sites and specialties.

Visit the news centre

About CorCare

In the largest health-care system evolution ever launched in Newfoundland and Labrador, CorCare will replace outdated digital health systems with one province-wide health information system, that will enable the collection, management, storage and transmission of electronic medical records. CorCare will transform health-care delivery. CorCare will:

Optimize patient care delivery
Standardize clinical workflows
Improve interdisciplinary coordination
Strengthen security
Increase access to information
Reduce error rates

10 things to know about CorCare

1. CorCare is the new province-wide health information system – It will connect all settings and services together in one information system, replacing multiple disconnected computer systems that no longer best serve clinicians, staff, and patients.

2. Patients are at the heart of CorCare – CorCare will help patients become true partners in their care and help lead to better health for people in the province. A dedicated patient advisory committee has been involved every step of the way.

3. CorCare is re-wiring the province for health care – Approximately 14,000 devices such as tablets, smartphones and Workstations on Wheels (WOWs) are being deployed for staff. You may already be seeing new technology in your workspace.

4. CorCare gives better access to personal health information – Patients will have enhanced access to test results, chart information, and easier appointment management through MyHealthNL powered by CorCare.

5. CorCare provides real time patient information – All clinicians and staff in the circle of care have access to the same real-time patient health record, minimizing gaps in information.

6. Training and support is coming – Trainers are being recruited now to learn CorCare and begin training sessions in January 2026. Keep an eye out for more training details as the project evolves.

7. Go-live is scheduled for spring 2026 – CorCare will launch across the province, with on-site support to help clinicians and staff when the switch is flipped.

8. Privacy and security are priorities – Modern technology helps protect personal health information. With reduced reliance on paper records, risks of lost information, or privacy breaches diminishes.

9. Expert advice is embedded in CorCare – More than 700 subject matter experts across more than 80 advisory committees and working groups, including more than 180 physicians, are involved in CorCare.

10. CorCare will help improve health care in Newfoundland and Labradorians– Providing more patient features in MyHealthNL, and modern clinical workflows, CorCare will help clinicians, staff, and patients work better together.

Glossary

The Basics

CorCare – your new health information system (HIS). Previously known as Starling and Epic, CorCare is the unified identity for both the project and the system.

Epic – the company that produced the software on which CorCare will operate.

Project Team – the group of more than 200 technical, operational, clinical, and support resources that are working together to build, test, and implement your CorCare HIS.

Work Groups – collaborative groups of program and zone representatives, responsible for making decisions about how the CorCare project is implemented.

Advisory Councils – collaborative groups  of program and zone leaders, responsible for resolving difficult decisions or decisions that cross over multiple functional areas.

End User – any individual that can log in to and use CorCare.

End User Device – any device that someone uses to access CorCare.

Super Users – end users who help ease the transition to CorCare. They receive additional training so they can assist in readiness efforts and support peers during training, go-live, and beyond.

Readiness – the process of ensuring people and systems have the necessary level of capacity to make the transition to CorCare.

Go-live – April 25, 2026: the day we will switch over to using CorCare.

Beyond the Basics

Business Continuity Access (BCA) or Downtime Procedures – the process of ensuring health care services can continue with minimal disruption in the event of an outage, disaster or crisis.

Build Wave – A timeframe in which a certain portion of the new CorCare system will be created. There are 4 Build Waves for the CorCare project; upon completion of these, testing of the new system can begin.

Conversion – the process of moving data from existing systems to CorCare and validating that data transferred correctly. A majority of this will happen automatically; however some critical information will need to be manually entered and validated.

CorCollab – Periods of dedicated collaboration and problem-solving where the project team strives for a “big push” in progress on specific and/or time-sensitive components.

Cutover – the process of transferring active inpatient information from MediTech to CorCare in the hours leading up to, and at the moment CorCare goes live in April 2026.

Integrated testing – the technical process of validating that two or more systems or applications are appropriately connected for information to flow correctly in and out of Corcare.

Mapping – the process of matching fields from one system to another. It is an important part of ensuring data from existing systems will flow correctly into and out of CorCare.

Regulatory Data – information that must be stored, managed, and accessed in accordance with legal requirements or professional standards.

System Design & Configuration – the technical process of creating and customizing the Epic-produced software applications to ensure CorCare meets the unique needs of NLHS.

Testing – the ongoing process of checking that the new CorCare system will do what it is supposed to do. Technical testing by the project team happens in the background; however, there are opportunities for some end users to participate in practical, hands-on testing of the new system.