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Infection prevention and control (IPAC) is a shared responsibility for everyone. Through our IPAC team, NL Health Services is committed to your safety by preventing and controlling infections acquired within our facilities.

Our IPAC program monitors infections across health-care facilities to improve patient safety. For more information visit Monitoring infection prevention and control.

Protect yourself: Keep yourself and others safe from infectious diseases

  • If you have any symptoms such as cough, fever, diarrhea or vomiting, do not visit hospitals or long-term care homes. 
  • If you are a patient experiencing these symptoms, let your health-care team know immediately. Avoid direct interaction with others to reduce the risk of infection.
  • Clean your hands often. Alcohol-based hand rub dispensers are placed throughout our facilities. Please use them frequently and wash your hands regularly. 

 

It is okay to ask visitors or members of your health-care team to wash their hands before and after they see you.

Hand hygiene

Washing your hands is the best way to stop the spread of disease.

Practicing good hand hygiene is the most effective way to prevent health-care associated infections.

Hand hygiene involves either washing your hands with soap and water or using alcohol-based hand rub (ABHR). Washing with soap removes germs from your skin and ABHRs kill 99.99 per cent of the most common germs that cause illness. 

 

When should you wash your hands?

  • When your hands are visibly dirty.
  • Before eating or preparing food.
  • After touching raw meats, using the washroom or changing diapers.
  • After coughing or sneezing into your hands or blowing your nose.
  • After contact with body fluids like blood, urine or vomit.
  • After touching animals and pets.

 

In health-care settings, wash your hands:

  • Before and after initial patient contact.
  • Before aseptic procedures like inserting an I.V. or changing a dressing.
  • After risk of contact with bodily fluids.
  • Before entering and leaving rooms.
  • Before touching surfaces or providing care.
  • When providing care to more than one patient.
  • After removing gloves.

Antimicrobial resistance (AMR)

Antimicrobial resistance (AMR) is a growing public health concern and ranked as one of the top 10 global public health threats by the World Health Organization. The rise of antibiotic-resistant bacteria means that once-treatable illness, like pneumonia or tuberculosis, could become incurable.

 

How you can help: 

  • Avoid overusing antibiotics and use only as prescribed.
  • For colds, coughs or sore throats, ask about safer options like fluids and rest.

 

Learn more at Choosing Wisely Canada and check out their patient resources.

Personal protective equipment (PPE)

You may need to wear personal protective equipment (PPE), such as gloves, gowns, mask and/or eye protection, when visiting a hospital or health-care facility. Follow the instructions on signs outside the room and check with nursing staff before entering.

Our PPE resources include: 

Patient resources

We provide resources to help you understand and prevent infectious diseases including: 

For health professionals

Our IPAC team offers consultation and resources based on best practices and scientific evidence. We collaborate with the Public Health Agency of Canada and participate in research to improve patient care.

Contact us

Infection control coordinators/practitioners

  • Eastern Urban
  • Eastern Rural
  • Central
  • Western
  • Labrador-Grenfell

Leadership Team – Eastern Urban Zone

Senior Director

Steven Lockyer

Telephone: 709-727-0757

Email: steven.lockyer@nlhealthservices.ca

 

Director

Kelly Smith

Cell: 709-631-8801

Email: kelly.smith@nlhealthservices.ca

 

Clinical Chief

Dr. Natalie Bridger

Telephone: 709-777-4307

Email: natalie.bridger@nlhealthservices.ca

 

Manager

Mary Ann Mooney

Cell: 709-725-3563

Email: maryann.mooney@nlhealthservices.ca

 

Epidemiologist

Matthew Nelder

Cell: -709-687-6265

Email: matthew.nelder@nlhealthservices.ca

 

Administrative Assistant

Sarah Lake

Telephone: 709-752-7987

Email: sarah.lake@nlhealthservices.ca

 

Infection Control Coordinators

Construction & Renovation

Infection Control Coordinator

Erin Tizzard

Cell: 709-853-8823

Email: erin.tizzard@nlhealthservices.ca

 

Regional Special Projects & City Acute Care

Infection Control Coordinator

Ann-Marie Norman

Telephone: 709-752-4657

Email: annm.norman@nlhealthservices.ca

 

City Coordinator for Long Term Care

Infection Control Coordinator

Donna Penney

Telephone: 709-777-7250

Cell: 709-853-1662

Email: donna.penney@nlhealthservices.ca

 

 

Infection Control Practitioners – Long Term Care and Personal Care Homes

Personal Care Homes – City Sites

Infection Control Practitioner

Victoria Hawco

Cell: 709-699-1840

Email: victoria.hawco@nlhealthservices.ca

 

Infection Control Practitioner – Long Term Care

Mark Graham

Telephone: 709-752-8815

Cell: 709-690-1775

Email: mark.graham@nlhealthservices.ca

Infection Control Practitioner – Long Term Care

Marilyn Greene

Telephone: 709-752-3609

Cell: 709- 597-8430

Email: marilyn.greene@nlhealthservices.ca

 

Infection Control Practitioner – Long Term Care

Kimberley Finn

Telephone: 709- 752-8944

Cell: 709-853-3601

Email: kimberley.finn@nlhealthservices.ca

 

City Hospitals – Acute Care

Infection Control Practitioner – Acute Care

Ashley Hayward

Telephone: 709- 777-5600

Cell: 709-853-8518

Email: ashley.hayward@nlhealthservices.ca

 

Infection Control Practitioner – Acute Care

Paul Bouzane

Telephone: 709-777-8473

Cell: 709-853-8513

Email: paul.bouzane@nlhealthservices.ca

 

Infection Control Practitioner – Acute Care

Kayla Tobin

Telephone: 709-777-4310

Cell: 709-853-1481

Email: kayla.tobin@nlhealthservices.ca

 

Infection Control Practitioner – Mental Health and Addictions

Graham Soper

Health Science Centre

Telephone: 709- 777-3387

Cell: 709-853-8526

Email: graham.soper@nlhealthservices.ca

 

 

 

  • Burin Peninsula Health Care Centre
    Room 9-11

 

 

 

 

 

 

 

Director

Laura Genge

Telephone: 709-853-1238

Email: lauram.genge@nlhealthservices.ca

 

Infection Control Coordinator

Carol Lacey

Telephone: 709-285-8310

Email: carol.lacey@nlhealthservices.ca

 

Infection Control Practitioner – Labrador West Health Center

Lauren Crewe

Telephone: 709-285-8233

Email: lauren.henley@nlhealthservices.ca

 

Infection Control Practitioner – Charles S. Curtis Memorial Hospital/Labrador Health Center

Dylan Whalen

Telephone: 709-454-0818

Email: dylan.whalen@nlhealthservices.ca

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Last updated on: October 22, 2026

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