NL Health Services launched CorCare, the province’s new health information system, at 6:30 a.m. NDT today, 6:00 a.m. ADT, marking a significant change in how health care is delivered throughout Newfoundland and Labrador. 

CorCare supports NL Health Services in working as one provincial health authority, providing health-care professionals and patients with a single shared digital health record. CorCare supports safer care for patients, smoother transitions between services, and better continuity across hospitals, clinics, continuing care and community care. 

Patients will benefit from improved access to their personal health information through MyHealthNL, powered by MyChart®, the enhanced patient-facing portal launching with CorCare. Through MyHealthNL, patients will be able to view NL Health Services appointments, test results, waitlists, care plans and clinic notes, manage proxy access, and take a more active role as partners in their care. 

“CorCare is a generational clinical change for our province,” said Ron Johnson, CEO (Interim) of NL Health Services. “CorCare is a modern digital solution, but more than that, it reflects our commitment to putting people at the centre of care. Patients will have a more connected experience across the system with less duplication, better continuity when care moves from one setting to another, and broader access to personal health information.” 

During the launch of CorCare, inpatient services, urgent/emergent services, medical imaging and non-elective hospital services will continue as usual. Emergency departments throughout the province will continue operating as usual.  

It’s important to note that no appointments will be cancelled because of launch. 

NL Health Services has intentionally designed a transition period around the launch of CorCare. This phased approach creates time within the day for anticipated slowdowns as physicians and staff learn new ways of working, followed by a planned recovery period. 

Extensive supports are in place, to help staff, physicians and other health-care providers during this transition. This includes in person, virtual and phone assistance, as well as a centralized support centre to help respond quickly. 

CorCare is a secure health information system that keeps personal health information safe and streamlined. The system enables NL Health Services to remain current with best practices and technological advancements, supporting long-term sustainability. 

For more information, visit NL Health Services CorCare website. 

For patient feedback including compliments or concerns call 1-844-776-4400 or email patient.relations@nlhealthservices.ca​. You can also fill out the Patient Relations Feedback Form: https://nlhealthservices.ca/patient-feedback​. 

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