Governance

Dr. Pat Parfrey is the chief executive officer of NL Health Services. He is focused on the transformation of the health system to advance health and well-being for the people of the province.

The CEO is a nephrologist (kidney specialist) and clinical epidemiologist with an international reputation for patient-related research in kidney disease and genetic disease. He has more than 40 years’ experience in health care and leadership positions. Most recently, he served as Deputy Minister of Health Transformation within the Government of Newfoundland and Labrador. As a previous co-chair of Health Accord NL, Dr. Parfrey is focused on continued implementation of the recommendations of Health Accord NL, which outlines a 10-year plan to reimagine the health system by addressing the social, economic and environmental factors that influence health.

Dr. Parfrey is widely recognized for his contributions to health policy and patient care. He is an officer of the Order of Canada, a member of the Order of Newfoundland and Labrador, a fellow of the Royal Society of Canada and was a John Lewis Patton Distinguished University Professor at Memorial University. He was also leader of Quality of Care, NL, a Memorial University group doing evaluation and research on health quality and performance, as well as a professor in medicine at Memorial university.

In addition to coaching rugby teams at the local, provincial and national levels, Dr. Parfrey has served as president of Rugby Canada.

Lynette Oates has executive accountability for public engagement and communications at NL Health Services. She is an experienced communications executive with over 20 years of experience in managing complex files for federal and provincial governments and agencies.

In addition to directing the corporate communications strategy for NL Health Services, she has accountability for strategic communications planning, public affairs, employee communications, issues management, crisis communications, digital communications, and graphic design services, among other areas. Currently, she is leading the development of a new public engagement framework for the organization as outlined in Health Accord NL.

Lynette enjoys collaborating on projects with diverse teams and has spent over 10 years of her career with the Eastern Regional Health Authority, most recently as the chief communications officer. In this role, she also supported international relations with St. Pierre-et-Miquelon (SPM) through a longstanding agreement to provide SPM residents with health-care services. Before this, she was director of public relations and director of corporate communications at Eastern Health.

Lynette holds a Bachelor of Public Relations from Mount Saint Vincent University, a Certificate in French for Non-Francophones from the Université du Québec à Trois-Rivières, and a Bachelor of Arts (French major, Spanish minor) from Memorial University. She is also a member of the Canadian College of Health Leaders.

Lynette and her husband, Perry, are parents to one daughter, Ariana. When not working, they enjoy spending time together, whether discovering scenic hiking trails close to home, hanging out at the rink, or exploring new travel destinations.

Joanne Pelley is the vice president and chief operating officer (acting) for the Labrador-Grenfell Zone; chief nursing information officer (interim); and the provincial chief nursing officer for NL Health Services. Having spent a career with the health-care system that spans more than 29 years, she has approximately 23 years of progressive health-care management/leadership experience across the system. Joanne is currently supporting transformation of the provincial health information system, a secondment from her permanent role as vice president – chief operating officer for the Central zone.

Joanne is a registered nurse and holds a Bachelor of Nursing and Master of Nursing from Memorial University. She is committed to system improvement, advancing scope of practice, and enhancing the collaborative team approach to delivering quality person and family-centered care. She has also fostered the development of an integrated provincial professional practice team to support nursing and allied health within NL Health Services and is an advocate for patient input and contributions into health service delivery.

Since 2014, Joanne has served in a number of senior management positions with the legacy Central Health regional health authority including regional director – surgical services, vice president – maternal child/population health, executive director – acute care, vice president – patient services, and vice president – integrated health. Joanne was also the chief nursing executive at Central Health for six years, and as such, was responsible for nursing practice within the organization.

Ron Johnson is the vice president and chief operating officer for Eastern Urban zone. Ron has approximately 30 years of progressive career experience in health care from front-line delivery to executive management.

Ron was previously vice president, innovation, and rural health at the Eastern Regional Health Authority. Prior to becoming a member of the executive team at Eastern Health, Ron held the position of chief technology officer where he had senior accountability for information management and technology, privacy, performance, biomedical engineering, and health information management. Previously, he was the organization’s director of materials and biomedical equipment support with responsibility for supply chain management and biomedical engineering.

Ron holds a Diploma of Technology from College of the North Atlantic and a Bachelor of Technology and a Master of Employment Relations from Memorial University. He has also completed diplomas in Health Service Management and Modern Management from the Canadian Healthcare Association. Ron is certified in Change Management and has the professional designations of Project Management Professional (PMP), Project Management Institute Agile Certified Practitioner (PMI-ACP) and Certified Health Executive (CHE).

Ron is a sessional instructor at the Marine Institute of Memorial University teaching courses in the Bachelor of Technology and the Master of Technology Management programs.

Ron and his wife, Heather, are proud parents to one daughter, Mya. As a family, they enjoy most of the outdoor activities Newfoundland and Labrador has to offer.

Debbie Walsh is the vice president and chief operating officer for Eastern Rural zone. She most recently held the position of vice president, clinical services, and chief nurse at the Eastern Regional Health Authority. In this role, she had responsibility for various clinical programs including surgical services, perioperative services, medicine program and clinical efficiency, the Centre of Nursing Studies, and the provincial cancer care program.

Debbie began with Eastern Health in 1990 and has held more responsible leadership roles throughout her career. She has worked at the senior management level since 2013, starting as director of the regional perioperative program, director of rural health, director of the regional medicine program and executive director responsible for regional surgical services, perioperative services, and the regional medicine program.

Debbie is a registered nurse and holds the designation of Certified Health Executive (CHE). She has a Diploma in Nursing, a Bachelor of Nursing, and a Master of Health Studies (leadership). She has completed Eastern Health’s Learning Leaders’ Program (executive stream) and is currently a member of the Canadian College of Health Leaders (CCHL). Debbie is also an Accreditation Canada surveyor.

Debbie and her husband, Tom, are proud parents to two sons, Andrew and Michael. They enjoy spending quality time together and travelling.

Craig Davis is currently the vice president and chief operating officer (Acting) for Central zone. Craig has approximately 25 years of progressive career experience in health care from front-line delivery to executive management.

Craig previously worked with the Central Regional Health Authority as vice president – people and transformation with responsibility for human resources; professional development; quality, risk and planning; privacy and regulatory oversight; health information management and corporate communications, among others. Since 2006, he has served in various leadership positions including regional director of medical imaging and director of health services with accountability for the delivery of services and operations of various facilities and programs and services in the region.

His most recent position was senior director of primary health care and community services in NL Health Services’ Central Zone. At the time, Craig held responsibility for primary health care, community health nursing, long term care, community supports, mental health and addictions and rural health.

Craig holds a Bachelor of Recreation from Memorial University and a master’s in health administration from Athabasca University. Craig has been engaged in many quality initiatives to improve health-care delivery especially in the rural sites in the central region of the province. He is committed enhancing the collaborative team approach to delivering quality person and family-centered care.

Craig currently lives in Springdale with his wife, Sonia, and they are the proud parents of two sons, Kaelen and Evan. When not working, they enjoy watching and participating in various sports, traveling and enjoying the outdoor activities that Newfoundland and Labrador has to offer.

Teara Freake is the vice president and chief operating officer for Western zone. Over 25 years, she has held various progressive leadership positions at the Western Regional Health Authority. Since 2018, she has held executive positions including vice president clinical – patient services and, more recently, vice president – corporate services. She has also held various director positions including senior director of new facility planning, director of patient services – medicine, and regional director of rehabilitation.

Teara began her career as a registered dietitian with the former Central West Health Care Institutions Board and has worked with the former Avalon Health Care Institutions Board before relocating to the West Coast to continue her clinical experience. She moved into management as regional manager of nutrition services, a position she held for eight years.

Teara holds a Bachelor of Science and Master of Business Administration in Health Care Management and has completed her Certified Health Executive (CHE) designation through the Canadian College of Health Leaders. Teara has led many initiatives to improve health care delivery within the western region and has a strong commitment to patient and family-centred care.

Scott Bishop is the vice president – corporate services and chief financial officer at NL Health Services. He is a finance professional with over 20 years of progressive work experience in both the public and private sectors. In his role, Scott holds accountabilities for all aspects of financial services, budgeting, and financial reporting, as well as other corporate services including supply chain/procurement, legal services, protection services, and capital planning/engineering.

Prior to this, Scott worked with the Eastern Regional Health Authority since 2010, where he held progressive finance leadership roles, most recently as vice president of corporate services and chief financial officer. Before his time with Eastern Health, he held several finance leadership positions in the software development industry in Ontario.

Scott holds a Bachelor of Commerce (co-operative) from Memorial University and is also a member of the Association of Chartered Professional Accountants of Canada (CPA). He is currently a member of the Canadian College of Health Leaders (CCHL) and holds the designation of Certified Health Executive (CHE).

Steve Greene is the vice president – digital health and chief information officer at NL Health Services. Steve has 26 years of progressive career experience in the private and public sectors. In his role, Steve is responsible for privacy and security, biomedical engineering, health information management, information technology, eDocsNL, clinical e-health programs, virtual care, data and information services and the provincial project management office.

Prior to this, Steve held the positions of chief information officer, chief data officer and director of IT services at Memorial University. Steve is excited to return to health care, where he previously spent 12 years at the Eastern Regional Health Authority.

Steve holds a Bachelor of Science (double major in Computer Science and Statistics) and a Master’s in Education (Information Technology) from Memorial University. Over his career, he has held many professional designations and certifications in project management, business continuity and change management.

Steve is originally from Placentia and enjoys sports, volunteering and travelling with his wife, Trina.

Dr. Gena Bugden is the vice president – medical services at NL Health Services. She practices emergency medicine in St. John’s, NL and, since 2016, has held various medical leadership positions within the Eastern Regional Health Authority, including the position of vice president of medical services.

Gena is a graduate of the Memorial University School of Medicine and holds a certificate of special competency in emergency medicine. She is also a fellow of the College of Family Physicians.

Gena and her husband, George, have two dogs, Marley and Maggie, who are the light of their lives. They enjoy golf and travelling to sunny destinations, with many bucket list trips yet to explore.

Kelli O’Brien is the vice president – quality and learning health systems at NL Health Services. She has over 30 years of progressive clinical and leadership experience in health care. In her role, Kelli has provincial responsibility for various program areas including quality, safety, and risk management; strategic planning, performance measurement and analytics; research and evaluation; and process improvement. In addition, she has responsibility for the provincial cancer care program.

Prior to this, Kelli served as president and chief executive officer of St. Joseph’s Care Group, a health-care organization in Northwestern Ontario, offering programs and services in mental health and addictions, rehabilitation, and seniors’ health.

Between 2005 and 2021, Kelli held various senior leadership roles at the Western Regional Health Authority including vice of president quality and research, vice of president long-term care and rural health, and vice of president people, quality, and safety. In each role, Kelli was recognized for her ability to effectively develop partnerships and networks, her commitment to excellence, continuous improvement, and high-quality, value-based care.

Kelli holds a Bachelor of Science in Physiotherapy from Dalhousie University, a Master’s in Science in Rehabilitation from Queen’s University and is currently a PhD candidate at Memorial University. She is both an EXTRA fellow with the Canadian Health Services Research Foundation and a peer surveyor with Accreditation Canada. Throughout her academic training, she has been focused on improving care for older adults. Most recently, in 2023, Kelli was appointed to the province’s expert advisory panel for the Long-Term Care and Personal Care Home Program Review.

Kelli and her husband, Kevin, live in Corner Brook. When not at work, Kelli loves spending time with her family and friends, travelling (especially to visit her children), and weekend hikes.

Debbie Molloy is the vice president – human resources at NL Health Services. Debbie is an executive leader with over 25 years of experience in government, health care, energy and hospitality sectors. In her role, Debbie is focused on ensuring that the provincial health system provides a caring and engaging workplace for the many dedicated professionals who work in the health system.

Debbie has worked in both the public and private sectors and brings a broad understanding of the challenges and opportunities facing today’s competitive, fast-paced work environment. Her career path has allowed her to develop expertise in leadership, organizational effectiveness, talent management and employee relations.

Debbie holds a Bachelor of Commerce (Co-operative) and Master’s in Education (post-secondary studies) from Memorial University. She has also completed the Rotman Directors Education Program and holds the ICD.D designation.

Debbie enjoys being outdoors and active but on a cold winter day you will find her curled up on the couch with her dogs enjoying a good book.

Darla King is the vice president – transformation (well-being) at NL Health Services. Her focus is to strengthen community-based models of care by applying a population health approach, and work with key interest holders to improve population health status and health equity across the province. Darla is a member of Well-being NL, a central body supporting advancement of well-being in Newfoundland and Labrador, including the roll out of well-being networks.

Darla is responsible for the provincial public health program, Indigenous Health, and the Office of Language Access and French Services. She supports priority areas such as primary health care and health of older adults through leadership of strategic health networks and other strategies to facilitate transformational change.

With 30 years of experience at the legacy Western Regional Health Authority, Darla has held various leadership positions with responsibilities for medical services, public health, rehabilitation services, primary health care, chronic disease prevention and management, and childcare services. She holds a Bachelor of Science (Occupational Therapy) from the University of Western Ontario and a Master’s in Science (Occupational Therapy) from Dalhousie University.

Darla lives in Corner Brook with her husband, Brian, where they enjoy curling, playing pickleball, and spending time at the family cabin in Bonne Bay Pond. They are proud parents of two children, Bethany and Nathan.

Cassie Chisholm is the vice president – transformation (health systems) at NL Health Services. In this role, she is responsible for provincial programs including Paramedicine and Emergency Transport, Clinical Efficiency, and Strategic Health Networks.

Cassie is leading the work to integrate the provincial air and road ambulance system. She is also working with senior leadership to lead the development of new provincial programs such as Clinical Efficiency and the establishment of strategic clinical networks. This includes transitioning to a core set of evidence-based policies and procedures for clinical service delivery; implementing innovative approaches to service delivery; using virtual and digital technology; and supporting quality of care by advancing the learning health and social system within the provincial health authority.

Over the course of her career, Cassie has held progressively more responsible leadership positions within the Department of Health and Community Services and the legacy Eastern Regional Health Authority including director-level positions in primary health care and digital health and, most recently, as director of cardiac and critical care.

Cassie was trained as a physiotherapist at Dalhousie University and holds a Master’s in Clinical Epidemiology from Memorial University. She has worked for over 20 years in health service delivery in both clinical and administrative roles.

When not at work Cassie enjoys spending time with her family especially in the great outdoors. She loves to run, hike, and can often be found cheering on one of her three girls on the edge of a sports field or hockey rink, or walking their dog, Arlo.

Glenda Webber is vice president – mental health and addictions and correctional health services. She is an experienced health-care leader having worked in senior positions for both NL Health Services and the legacy Eastern Health Regional Health Authority. Most recently, she was the senior director – clinical services (Eastern Urban zone) at NL Health Services. At Eastern Health, she held the position of executive director with responsibility for clinical programs including mental health and addictions, correctional health services, pastoral care and ethics, virtual care and infection prevention and control; the position of regional director of the mental health and addictions community program; and other middle and senior management roles in both acute care and community programs.

Glenda is a registered social worker and holds both a Bachelor of Social Work degree and a Master of Social Work degree from Memorial University of Newfoundland and Labrador. She holds the Certified Health Executive designation through the Canadian College of Health Leaders.

Glenda loves to travel and to spend time with her family; her favorite thing in the world is to combine these two activities at once.