Service updates

Newfoundland and Labrador (NL) Health Services is resuming operations for those services at acute care facilities in St. John’s (Health Sciences Centre, Janeway Children’s Health and Rehabilitation Centre and St. Clare’s Mercy Hospital) that had been impacted due to the ongoing wildfires.

Any patients last week who may have been rescheduled for operational reasons has been or will be contacted individually. Any patients who need to cancel and rebook appointments due to ongoing state of emergencies or wildfires are asked to call 1-844-528-1400.

Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.

811 HealthLine is also available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments);
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

For the latest health-care updates during wildfires in the province, please visit https://nlhealthservices.ca/news-centre/wildfire-information/.

For the latest information on wildfires in Newfoundland and Labrador, please visit the provincial government webpages NL Active Wildfire Dashboard and www.gov.nl.ca/alerts.

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Newfoundland and Labrador (NL) Health Services is resuming regular operations, effective Wednesday, August 20, 2025, for outpatient services at Carbonear General Hospital that had been impacted due to the ongoing wildfires. Individuals have been contacted directly to reschedule their appointments, as needed.

The following temporary pop-up clinics remain in place in Carbonear at this time:

Carbonear Academy, 88 Valley Road (reception centre)

– Drop-in clinic daily.*
– In-person and virtual care for impacted residents and evacuees.
– Mental health and addictions staff are also on-site to provide support and navigation.

Carbonear Community Health Services Building, 15A Industrial Crescent
– Walk-in: Monday to Friday, 8:30 a.m. – 4:30 p.m.*
– Patients can also book an appointment by calling 709-945-6550.

*Please note that hours of operation may change and the latest information and available services is posted to NL Health Services’ Wildfire Information webpage.

For the latest health-care updates during wildfires in the province, please visit https://nlhealthservices.ca/news-centre/wildfire-information/.

For the latest official information on wildfires in Newfoundland and Labrador, please visit the provincial government webpages NL Active Wildfire Dashboard and www.gov.nl.ca/alerts.

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Newfoundland and Labrador (NL) Health Services advises the public of a temporary change to walk-in blood collection services at Notre Dame Bay Memorial Health Centre in Twillingate.

On Thursday, August 21, 2025, laboratory services will be available:

– 10:00 a.m. to 12:00 p.m.
– 1:00 p.m. to 2:30 p.m.

Normal hours will resume on August 22, 2025.

Emergency blood collection services are not affected at this time. If routine laboratory services are required, patients may choose to travel to another health-care facility. This temporary disruption will not affect the services provided by the emergency and medical imaging departments. 

NL Health Services thanks you for your cooperation. 

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Newfoundland and Labrador (NL) Health Services advises the public that we are currently experiencing issues to telephone services affecting the Cartwright Community Clinic. 

During the telephone service interruption, patients in need of medical attention should call the temporary phone number at (709) 454-6160. Those who require an ambulance should dial 911.  

NL Health Services apologizes for any inconvenience this may cause and thanks the public for their patience. 

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Newfoundland and Labrador (NL) Health Services advises the public of a temporary disruption to routine laboratory services (walk-in blood collection) at the Deer Lake Medical Clinic in Deer Lake on Friday, August 22, from 11:30 a.m. to 4:00 p.m. Walk-in blood collection services will resume Monday, August 25 at 8:00 a.m.

If routine laboratory services are required, patients may choose to travel to the Western Health Clinic, located at 3 Herald Avenue in Corner Brook. This temporary disruption will not affect the services provided by the medical imaging department.

NL Health Services thanks you for your cooperation.

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Newfoundland and Labrador (NL) Health Services advises the public that emergency services are being supported through a Virtual ER physician at the following Central Zone sites:

Baie Verte Peninsula Health Centre, Baie Verte

Sunday, August 24 at 8:00 a.m. until Monday, August 25 at 8:00 a.m.

Connaigre Peninsula Health Centre, Harbour Breton

Friday, August 22 at 8:00 a.m. until Saturday, August 23 at 8:00 a.m.

Monday, August 25 at 8:00 a.m. until Tuesday, August 26 at 8:00 a.m.

Wednesday, August 27 at 8:00 a.m. until Thursday, August 28 at 8:00 a.m.

Dr. Y.K. Jeon Kittiwake Health Centre, New-Wes-Valley

Friday, August 22 at 8:00 a.m. until Friday, August 29 at 8:00 a.m.

Lewisporte Health Centre, Lewisporte

Saturday, August 23 at 8:00 a.m. until Monday, August 25 at 8:00 a.m.

Tuesday, August 26 at 4:30 p.m. until Wednesday, August 27 at 8:00 a.m.

Wednesday, August 27 at 4:30 p.m. until Thursday, August 28 at 8:00 a.m.

When a virtual ER is operating: Residents can proceed to the ER as usual where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.

Other information:

811 HealthLine is available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments);
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador. 

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Newfoundland and Labrador (NL) Health Services advises the public of an update to emergency services at the following Central Zone sites:   

Temporary Closure 

Lewisporte Health Centre, Lewisporte 

Wednesday, August 19 from 12:00 a.m. (midnight) until 8:00 a.m. 

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.  

Please note that all other listed locations remain unchanged.   

Virtual ER

Connaigre Peninsula Health Centre, Harbour Breton

• Wednesday, August 20 at 8:00 a.m. until Thursday, August 21 at 8:00 a.m.

Dr. Y.K. Jeon Kittiwake Health Centre, New-Wes-Valley

• Sunday, August 17 at 10:00 a.m. until Friday, August 22 at 8:00 a.m.

When a virtual ER is operating: Residents can proceed to the ER as usual where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.

Other information:

811 HealthLine is available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments);
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador. 

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Newfoundland and Labrador (NL) Health Services advises the public that the Western Bay Medical Clinic is currently closed due to the wildfire in the area and the evacuation order issued by the provincial government. Health-care services continue to be available at alternate sites across the Eastern-Rural Zone.

If you are experiencing a medical emergency, please call 911 immediately. For all non-emergency medical support, please call the 811 HealthLine.

For the latest information, please visit: https://nlhealthservices.ca/news-centre/wildfire-information/.

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Newfoundland and Labrador (NL) Health Services advises that on-site emergency and primary care coverage at the Labrador South Health Centre in Forteau will be supported through virtual services effective Friday, February 14, 2025.  

When a virtual ER is operating: Residents can proceed to Labrador South Health Centre in Forteau where there will continue to be a health-care provider available to support patient care on-site and to assist with virtual care.  

Virtual ERs help ensure emergency care coverage 24 hours per day, seven days per week to emergency departments that may experience challenges with local physician coverage. During a virtual ER, residents can proceed to the ER as usual. There will be a health-care professional onsite, as well as a physician or nurse practitioner (NP) by video. In many respects, a Virtual ER operates the same as a traditional Emergency Room.  

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to their nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine. 

Virtual primary care: Provincial virtual primary care services are available to individuals who do not have a primary care provider (family doctor or nurse practitioner) and have registered with Patient Connect NL. Virtual primary care is an additional service option that can provide diagnosis and treatment for numerous common illnesses with the use of innovative technology. 

Other information:
811 HealthLine is available 24/7 to provide: 

• – medical advice (including virtual nurse practitioner appointments which can usually be accommodated within three days); 
• – health information; and 
• – support in a mental health crisis. 

For more information, please visit: https://www.811healthline.ca/. 

Newfoundland and Labrador (NL) Health Services advises the public that laboratory services (blood collection) will be temporarily unavailable at the Mani Ashini Community Clinic in Sheshatshiu. Other services provided at the Mani Ashini Community Clinic will proceed as usual.

During this time, patients may choose to proceed to the Labrador Health Centre in Happy Valley – Goose Bay for routine laboratory services (blood collection).

NL Health Services thanks you for your cooperation.