Service updates

Newfoundland and Labrador (NL) Health Services advises the public that emergency services are being supported through a Virtual ER physician at the following Central Zone sites:

A.M. Guy Memorial Health Centre, Buchans

• Friday, June 27 at 8:00 a.m. until Tuesday, July 1 at 8:00 a.m.

Baie Verte Peninsula Health Centre, Baie Verte

• Sunday, June 29 at 8:00 a.m. until Monday, June 30 at 8:00 a.m.
• Tuesday, July 1 at 8:00 a.m. until Wednesday, July 2 at 8:00 a.m.
• Thursday, July 3 at 8:00 a.m. until Friday, July 4 at 8:00 a.m.

Connaigre Peninsula Health Centre, Harbour Breton

• Friday, June 27 at 8:00 a.m. until Saturday, June 28 at 8:00 a.m.
• Monday, June 30 at 8:00 a.m. until Tuesday, July 1 at 8:00 a.m.
• Wednesday, July 2 at 8:00 a.m. until Thursday, July 3 at 8:00 a.m.

Dr. Y.K. Jeon Kittiwake Health Centre, New-Wes-Valley

• Friday, June 27 at 8:00 a.m. until Wednesday, July 2 at 5:00 p.m.

Lewisporte Health Centre, Lewisporte

• Friday, June 27 at 4:30 p.m. until Saturday, June 28 at 8:00 a.m.
• Wednesday, July 2 at 4:30 p.m. until Thursday, July 3 at 8:00 a.m.

When a virtual ER is operating: Residents can proceed to the ER as usual where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.

Other information:

811 HealthLine is available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments);
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador. 

-30-

Newfoundland and Labrador (NL) Health Services advises the public that emergency services are being supported through a Virtual ER physician at Calder Health Centre in Burgeo on: 

• • Friday, June 27 from 9:30 a.m. to 3:30 p.m.

When a virtual ER is operating: residents can proceed to the ER at Calder Health Centre as usual, where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.

811 HealthLine is available 24/7 to provide:

• • medical advice (including virtual nurse practitioner appointments);
• • health information; and
• • support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador. 

-30-

Newfoundland and Labrador (NL) Health Services has put measures in place to make alternate arrangements for clients to obtain time-sensitive client cheques as quickly as possible given the uncertainty for a potential postal disruption at Canada Post.

Clients are encouraged to receive their funds through Electronic Funds Transfer directly to their bank account. If they have not already arranged for this service, clients may contact their financial assessment officers to make these arrangements. This option is available for clients in the Eastern Urban/Rural, Central and Western zones only.

Alternatively, cheques will be transported via courier to centralized community services buildings throughout each zone as of Friday, May 30, 2025. Clients who are expecting payments from NL Health Services should pick up their cheques at the locations and times listed on NL Health Services’ website.

For the time being, future payments will be available at those locations Monday to Friday at the times indicated. Clients will be asked to provide a government-issued photo ID in order to receive their cheque. If clients would like another person (who is not the payee on the cheque), to pick up a client’s cheque on their behalf, forms providing special authorization may be granted in these cases.

Clients may call the following numbers to find out where and when cheques will be available and to arrange for special authorization forms to be sent to them via email in advance.

• Eastern Urban and Rural Zones – 1-844-778-8844
• Central Zone – 709-651-6322
• Western Zone – 709-784-6039
• Labrador-Grenfell Zone – 709-897-2150 or 709-897-2334

-30-

Please find the location in your zone here

Newfoundland and Labrador Health Services advises the public that we are continuing to monitor the wildfire near Badger.  

 At this time, services offered at the Central Newfoundland Regional Health Centre, in Grand Falls-Windsor, and A.M. Guy Memorial Health Centre, in Buchans, are not impacted. Patients/clients should proceed as normal to health-care facilities for care.  

 We will continue to provide updates as needed. Please stay safe. 

 NL Health Services remains in close contact with emergency officials and will communicate any changes as the situation evolves. The latest provincial forest fire information from Department of Fisheries, Forestry and Agriculture can be found here. 

-30-

Newfoundland and Labrador (NL) Health Services advises the public that the temporary disruption of walk-in X-ray services at the Notre Dame Bay Memorial Health Centre in Twillingate will continue until further notice. Repairs to the equipment are ongoing and an update will be provided as soon as one is available.

Emergency X-ray services are not affected at this time. If routine medical imaging services are required, patients may choose to travel to another health-care facility. This temporary disruption will not affect the services provided by the emergency and laboratory departments.

NL Health Services thanks you for your cooperation.

-30-

Newfoundland and Labrador (NL) Health Services advises that on-site emergency and primary care coverage at the Labrador South Health Centre in Forteau will be supported through virtual services effective Friday, February 14, 2025.  

When a virtual ER is operating: Residents can proceed to Labrador South Health Centre in Forteau where there will continue to be a health-care provider available to support patient care on-site and to assist with virtual care.  

Virtual ERs help ensure emergency care coverage 24 hours per day, seven days per week to emergency departments that may experience challenges with local physician coverage. During a virtual ER, residents can proceed to the ER as usual. There will be a health-care professional onsite, as well as a physician or nurse practitioner (NP) by video. In many respects, a Virtual ER operates the same as a traditional Emergency Room.  

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to their nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine. 

Virtual primary care: Provincial virtual primary care services are available to individuals who do not have a primary care provider (family doctor or nurse practitioner) and have registered with Patient Connect NL. Virtual primary care is an additional service option that can provide diagnosis and treatment for numerous common illnesses with the use of innovative technology. 

Other information:
811 HealthLine is available 24/7 to provide: 

• – medical advice (including virtual nurse practitioner appointments which can usually be accommodated within three days); 
• – health information; and 
• – support in a mental health crisis. 

For more information, please visit: https://www.811healthline.ca/. 

Newfoundland and Labrador (NL) Health Services advises the public that laboratory services (blood collection) will be temporarily unavailable at the Mani Ashini Community Clinic in Sheshatshiu. Other services provided at the Mani Ashini Community Clinic will proceed as usual.

During this time, patients may choose to proceed to the Labrador Health Centre in Happy Valley – Goose Bay for routine laboratory services (blood collection).

NL Health Services thanks you for your cooperation.

Newfoundland and Labrador (NL) Health Services advises the public of an update to the hours of operation for urgent care services at U.S. Memorial Health Centre in St. Lawrence. For the weeks of December 25 to January 5, urgent care will be offered by a physician virtually from Wednesday to Friday between 8:00 a.m. and 4:00 p.m.

NL Health Services also advises the public that going forward, urgent care services at U.S. Memorial Health Centre in St. Lawrence will be offered either in person or virtually weekly from Monday to Friday, between 8:00 a.m. and 4:00 p.m.

A limited number of same-day appointments are available via phone or walk-in on a first-come, first-served basis. To make a same-day appointment, patients may call 709-873-2330 and select option 2.

Urgent care is available to patients with or without a family health-care provider, offers access to same-day, urgent, health-care services and is an alternative to visiting an emergency department for non-emergency issues. Examples of patients who may been seen at an urgent care clinic include those who have cold and flu symptoms, fever, earaches, urinary tract infections, rashes, and minor injuries such as cuts and scrapes. More information on urgent care can be found HERE.

Hours of operation for routine blood collection services at U.S. Memorial Health Centre this week are from 8:10 a.m. to 3:30 p.m., Monday, Tuesday, Wednesday, and Friday. Blood collection services are by appointment only and can be booked by calling the registration desk at (709) 873-2220.

Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem, such as chest pain or tightening, stroke, seizure and/or severe head injury, should proceed to the nearest open emergency department in Burin or Grand Bank.

If you are unsure whether you or a loved one should go to urgent care or an emergency department, please call the NL HealthLine at 811 to speak with a registered nurse 24 hours, seven days a week. The HealthLine also has a nurse practitioner (NP) virtual care service that can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. Please note that appointments to see the 811 NP can usually be accommodated within three days. If you are experiencing a mental health crisis, please call the NL HealthLine at 811.

At this time and until otherwise notified, emergency services at the site continue to be temporarily closed due to human resource challenges. Recruitment efforts are ongoing to resume 24/7 emergency services. 

Newfoundland and Labrador (NL) Health Services advises the public that going forward, urgent care services at Dr. William H. Newhook Community Health Centre in Whitbourne will be offered either in person or virtually weekly from Monday to Friday, between 8:00 a.m. and 4:00 p.m. 

A limited number of same-day appointments are available via phone or walk-in on a first-come, first-served basis. To make a same-day appointment, patients may call 709-759-2300 from 8:00 a.m. to 2:00 p.m.  

Urgent care is open to patients with or without a family health-care provider, offers access to same-day, urgent, health-care services and is an alternative to visiting an emergency department for non-emergency issues. Examples of patients who may been seen at an urgent care clinic include those who have cold and flu symptoms, fever, earaches, urinary tract infections, rashes, and minor injuries such as cuts and scrapes. More information on urgent care can be found here. 

Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem, such as chest pain or tightening, stroke, seizure and/or severe head injury, should proceed to the nearest open emergency department in Carbonear, Placentia or St. John’s.  

If you are unsure whether you or a loved one should go to urgent care or an emergency department, please call the NL HealthLine at 811 to speak with a registered nurse 24 hours, seven days a week. The HealthLine also has a nurse practitioner (NP) virtual care service that can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. Please note that appointments to see the 811 NP can usually be accommodated within three days. If you are experiencing a mental health crisis, please call the NL HealthLine at 811.   

At this time and until otherwise notified, emergency services at the site continue to be temporarily closed due to human resource challenges. Recruitment efforts are ongoing to resume 24/7 emergency services.