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Service updates
Please note:
- This page is updated regularly and notices are removed when regular operations resume.
- Examples of service updates posted to this page include but are not limited to: temporary closure of emergency services, virtual emergency services, telephone/internet disruptions at health-care facilities/clinics and visitor restrictions/precautions.
- Efforts are made to contact patients/clients directly in the event that appointment-based services are rescheduled.
Newfoundland and Labrador (NL) Health Services advises the public that emergency services are being supported through a Virtual ER physician at Green Bay Health Centre in Springdale on:
- Monday, May 25 from 8:00 a.m. to 11:59 p.m.
When a virtual ER is operating: Residents can proceed to the ER at Green Bay Health Centre as usual where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.
In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.
Other information:
NL Health Services’ Health Hub is available to ALL residents of Central Newfoundland who have non-emergent medical issues and do not have a family physician. Health Hub clinics are open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 12:00 p.m. to 6:00 p.m. Hours of operation are dependent on physician availability. To reach the Health Hub, please call the Gander Medical Clinic at 709-381-0112 or 709-381-0338 or the Killick Clinic in Grand Falls-Windsor at 709-292-8404. Patients should expect an increase in wait times for both in person and virtual appointments at Health Hub sites.
811 HealthLine is available 24/7 to provide:
- medical advice (including virtual nurse practitioner appointments);
- health information; and
- support in a mental health crisis.
For more information, please visit: https://www.811healthline.ca/.
NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador.
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Newfoundland and Labrador (NL) Health Services advises the public that work is ongoing to resolve an interruption to telephone services currently impacting the Labrador West Family Care Team in Labrador City.
In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.
NL Health Services apologizes for any inconvenience this may cause and thanks the public for their support.
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Newfoundland and Labrador (NL) Health Services advises the public that emergency services are being supported through a Virtual ER physician at the following Central Zone sites:
A.M. Guy Memorial Health Centre, Buchans
Friday, May 22 at 8:00 a.m. until Friday, May 29 at 8:00 a.m.
Connaigre Peninsula Health Centre, Harbour Breton
Friday, May 22 at 8:00 a.m. until Saturday, May 23 at 8:00 a.m.
Monday, May 25 at 8:00 a.m. until Tuesday, May 26 at 8:00 a.m.
Wednesday, May 27 at 8:00 a.m. until Thursday, May 28 at 8:00 a.m.
Dr. Y. K. Jeon Kittiwake Health Centre, New-Wes-Valley
Friday, May 22 at 8:00 a.m. until Friday, May 29 at 8:00 a.m.
Fogo Island Health Centre, Fogo
Friday, May 22 at 8:00 a.m. until Saturday, May 23 at 8:00 a.m.
Lewisporte Health Centre, Lewisporte
Tuesday, May 26 at 4:30 p.m. until Wednesday, May 27 at 8:00 a.m.
When a virtual ER is operating: Residents can proceed to the ER as usual where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.
In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.
Other information:
811 HealthLine is available 24/7 to provide:
medical advice (including virtual nurse practitioner appointments);
health information; and
support in a mental health crisis.
For more information, please visit: https://www.811healthline.ca/.
NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador.
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Newfoundland and Labrador (NL) Health Services advises the public that emergency services are being supported through a Virtual ER physician at Bonavista Peninsula Health Centre from:
- Saturday, May 23 at 8:00 a.m. until Monday, May 25 at 8:00 a.m.
When a virtual ER is operating: Residents can proceed to the ER at Bonavista Peninsula Health Centre as usual where they will be assessed and transferred to another hospital, if necessary. The emergency department staff will be supported by a physician who will be available virtually.
In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency. If you are unsure if you should go to the emergency department, please call the 811 HealthLine or click here.
Other information:
811 HealthLine is available 24/7 to provide:
- medical advice (including virtual nurse practitioner appointments);
- health information; and
- support in a mental health crisis.
For more information, please visit: https://www.811healthline.ca/.
NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador.
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Newfoundland and Labrador (NL) Health Services advises the public of a temporary disruption of outpatient laboratory (blood collection) and X-ray services at Nurse Abernathy Clinic in Trepassey until further notice.
Effective April 27, 2026, X-ray services will continue with limited availability and will be offered by appointment only. Patients may book X-ray services by calling 709-438-2890.
If routine blood collection and X-ray services are required, patients may choose to travel to another health-care facility. This temporary disruption will not impact other health-care services offered at this location.
NL Health Services thanks you for your cooperation.
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Visitor Precautions
Newfoundland and Labrador (NL) Health Services advises the public that visitor precautions are in place at Calder Health Centre in Burgeo effective Friday, May 22, 2026.
Visitation is permitted; however, the public is being cautioned about the presence of respiratory illness in the facility. For additional information, visitors may call (709) 886-2898.
When visitor precautions are in effect, individuals should refrain from visiting unless necessary. Immediate family members should contact the facility before arriving. Those who do visit are asked to follow guidance as outlined by staff, which includes wearing appropriate personal protective equipment (PPE).
Visitor precautions are a series of infection control measures put in place to reduce the risk of spreading infectious diseases which are common in health-care facilities. They are designed to keep residents, families, staff and visitors healthy and safe. For more on infection prevention and control measures, please click here.
NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador.
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Newfoundland and Labrador (NL) Health Services advises the public that visitor precautions are in place for Western Memorial Regional Hospital in Corner Brook effective May 22, 2026.
Visitation on Unit 5A Cardiology is permitted and is currently limited to one visitor per patient; however, the public is being cautioned about the presence of gastrointestinal illness (GI) in this area of the facility. Visitation arrangements will be assessed daily, and where additional family support is determined to be beneficial for a patient, exceptions may be considered on a case-by-case basis.
If a precaution is in effect, individuals should refrain from visiting when possible, and immediate family members should contact the facility before visiting. If visiting, please follow guidance as outlined by staff, which includes wearing appropriate personal protective equipment (PPE).
Visitor precautions are a series of infection control measures put in place to reduce the risk of spreading infectious diseases which are common in health-care facilities. They are designed to keep residents, families, staff and visitors healthy and safe. For more on infection prevention and control measures, please click here.
For more information, please call 709-784-5401.
NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador.
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Newfoundland and Labrador (NL) Health Services advises the public that visitor precautions are in place for the Carmelite House located in Grand Falls-Windsor effective Monday, May 11, 2026.
Visitation is permitted; however, the public is being cautioned about the presence of respiratory illness within the facility. For additional information, visitors may call 709-572-1846.
When visitor precautions are in effect, individuals should refrain from visiting unless necessary. Immediate family members should contact the facility before arriving. Those who do visit are asked to follow guidance as outlined by staff, which includes wearing appropriate personal protective equipment (PPE).
Visitor precautions are a series of infection control measures put in place to reduce the risk of spreading infectious diseases which are common in health-care facilities. They are designed to keep residents, families, staff and visitors healthy and safe. For more on infection prevention and control measures, please click here.
NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for the people of Newfoundland and Labrador.
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