CorCare Link

NL Health Services asks that you complete an agreement before you access CorCare Link.

You no longer need to use paper, phone or fax to interface with NL Health Services programs and services or to order diagnostic testing from NL Health Services.*  CorCare Link allows you to access patient information by simply logging in to an online portal through your browser. CorCare Link also enables digital ordering and referral pathways, which means no more chasing down errant faxes or checking if your order/referral was received. 

Staff at any facility (offices, rehabilitation offices, skilled nursing facilities, physical therapy/occupational therapy/speech therapy, researchers, auditors, hospitals, etc.) that are not a part of NL Health Services who need access to NL Health Services patient information can apply for a CorCare Link account.

*With the exception of downtime business continuity processes 

CorCare Link (also referred to as EpicCare Link) is an Epic web-based application that connects you to NL Health Services Electronic Health Record, allowing better continuity of care for your patients. Patients can be seen at NL Health Services facilities, and then their non-NL Health Services care team can receive notifications and updates via CorCare Link. This access gives you the information you need to make informed decisions on your patients’ ongoing care. It allows the end user to: 

• Send and receive referrals
• Submit outpatient lab and imaging orders
• View clinical documentation including test results, progress notes, procedural notes and more in a patient’s NL Health Services chart
• Receive results and notifications
• Securely send messages to NL Health Services and other users directly from your browser

• Clinic Staff
  • Physicians
  • Nurses
  • Pharmacists
  • Optometrists
• Support Staff
  • Medical Office Assistants
  • • Supporting referral management
    • Supporting medical imaging and lab ordering
    • Supporting communication tasks
    • Other as identified by clinics

To register for the playground environment, please contact: CorCareLink@nlhealthservices.ca 

To support community providers and clinic teams as they get started with CorCare Link, we are offering short, drop-in Support Sessions.

What we can help with during these sessions

• Registration and access setup support (getting registered/troubleshooting common issues)
• A brief, basic CorCare Link navigation
• General “how-to” guidance and where to find tip sheets/resources
• Questions about workflows, functionalities and connections to other supports as required (where available)

What is out of scope for these sessions

• Project decision-making (e.g., why NL Health Services is implementing Link or Hyperspace, program policy decisions)
• Broader change management concerns
• Legal/contract interpretation for CorCare Link (we can only help with logistics such as where to find/submit forms, not the content of agreements)

Session details (via Teams)

• Live Support hours: Monday to Friday, 8:00 a.m.to 8:00 p.m. Newfoundland Time (NT)
• Meeting Link: Scan the QR code below or click here.

How to prepare

• Have your registration email and any error message/screenshots available.
• If joining from a clinic, please include your clinic/site name in your display name (or share it in chat) so we can support you more efficiently.

Flexible Learning Approach – CorCare Link training is designed for flexibility and convenience. You can also access our playground environments to practice at your own pace.

Note: There is no registered, ‘classroom-style’ training for CorCare Link.

Training components

1. Play Environment (Optional)
   • Duration: Self-paced
   • Practice environment available prior to go-live. Providers can practice workflows at their own pace.
   • Video tutorials
   • To register for the playground environment, please contact: CorCareLink@nlhealthservices.ca.
2. Resources
   1. CorCare Link orientation
   2. CorCare Link site administrators
   3. CorCare Link In Basket
   4. CorCare MyHealthNL

A team is established to support community provider offices that sign on to use CorCare Link. This team is resourced to support onboarding, workflow understanding, and site user access to ensure CorCare Link readiness.  

Please request the support you’d like in the following survey:  CorCare Link Support Request Form